Terms and Conditions

1. Acceptance of Terms

By accessing or using InvoicePolish, including signing up via Xero OAuth, you agree to these Terms and Conditions. If you do not agree, do not use the service.

2. Description of Service

InvoicePolish is a software service that:

• Connects to your Xero account
• Formats and enhances invoice and quote presentation
• Generates PDF documents
• Attaches documents to Xero invoices and quotes

3. User Responsibilities

You agree to:

• Provide accurate information
• Maintain the security of your account
• Use the service in compliance with applicable laws
• Ensure you have permission to access any Xero data you connect
• Ensure you have the right to use any content you upload, including background images and other visual assets used in templates
• If signing up via Xero, you authorise us to use your Xero identity (name and email) to create and manage your InvoicePolish account

4. Xero Integration

InvoicePolish integrates with Xero via API.

You acknowledge:

• You are responsible for your Xero account
• We do not control Xero's systems or availability
• Data accuracy depends on Xero data
• We access invoice data, quote data, organisation details, and contact information to provide the service

Organisation switching on single-organisation plans:

• Plans that include one Xero organisation slot permit one connected organisation at a time
• You may disconnect your connected organisation and reconnect a different one at any point during a billing period — this counts as your one permitted switch for that period
• Once a PDF has been generated using the replacement organisation, the switch becomes permanent for the remainder of the billing period; you will not be able to connect a different organisation until the next billing period begins
• You may not use a single-organisation plan to alternate between multiple Xero organisations as a workaround to plan limits — each billing period allows one switch, and that switch locks upon first PDF generation with the replacement organisation
• If no PDF is generated with the replacement organisation, you remain free to connect a different organisation within the same billing period
• To connect more than one organisation simultaneously, you must upgrade to a plan with multiple organisation slots or purchase an additional organisation slot

5. Payments and Subscriptions

5.1 General billing

• Subscription fees are billed in advance via Stripe, a third-party payment processor
• Plans are available on monthly or annual billing cycles; the cycle is selected at the time of purchase and applies for the duration of that subscription period
• All fees are charged in the currency displayed at checkout and are non-refundable except where required by applicable law
• By subscribing you authorise us to charge your nominated payment method automatically at the start of each billing period

5.2 Upgrading and downgrading plans

• You may upgrade your plan at any time; the new plan takes effect immediately
• Downgrading a plan takes effect at the end of the current billing period; you retain access to your current plan's features until that date
• No refund or credit is issued for unused time when upgrading, downgrading, or cancelling a plan

5.3 Cancelling a plan

• You may cancel your subscription at any time from the Settings page
• Cancellation takes effect at the end of the current billing period; you retain full access to your paid features until that date
• No refund is provided for the remaining portion of a billing period following cancellation
• After the billing period ends, your account reverts to a limited state and PDF generation will no longer be available

5.4 Additional organisation slots

• If your plan includes one Xero organisation slot, you may purchase additional slots to connect more organisations
• Additional organisation slots are added to your existing subscription and billed together with your base plan on the same renewal date; a prorated charge applies for the remainder of the current billing period at the time of purchase
• Cancelling an additional organisation slot takes effect at the end of the current billing period; the slot remains active and usable until that date
• No refund is provided for any remaining time on a cancelled organisation slot
• If your number of connected Xero organisations exceeds your paid organisation slots (for example, after a slot expires), PDF generation will be suspended until you disconnect organisations to bring your account back within your allowed limit

5.5 Failed payments and grace period

• If a scheduled payment cannot be processed, your subscription enters a payment-past-due state and Stripe will automatically attempt to retry the charge according to its standard retry schedule
• You will receive email notifications from Stripe when a payment fails and when retries are attempted
• You are granted a 7-day grace period from the date of the first failed payment attempt during which you may continue to use InvoicePolish in full, including PDF generation
• If the payment remains unresolved after the 7-day grace period, PDF generation will be suspended; you may continue to view and edit invoices and quotes, but you will not be able to download or attach PDFs until the outstanding payment is settled
• To resolve a failed payment, update your billing details via the Manage Billing option in Settings; Stripe will then retry the charge automatically
• Once a payment is successfully processed, PDF generation is restored immediately and your subscription continues as normal
• If payment remains outstanding beyond Stripe's final retry attempt, your subscription may be cancelled; your account will then revert to a limited state in accordance with clause 5.3 above

6. Intellectual Property

All intellectual property in InvoicePolish remains the property of InvoicePolish.

You are granted a limited, non-exclusive licence to use the service.

7. Data and Content

You retain ownership of your data.

By using the service, you grant us permission to:

• Process your data
• Generate documents from your invoices and quotes
• Interact with Xero on your behalf

8. Service Availability

We aim to provide a reliable service but do not guarantee:

• Continuous availability
• Error-free operation

We may modify or discontinue features at any time.

9. Limitation of Liability

To the maximum extent permitted by law:

• We are not liable for indirect or consequential damages
• Our total liability is limited to the amount you paid in the last 12 months

10. Termination

We may suspend or terminate your access if:

• You breach these terms
• Your use poses risk to the service

You may terminate your account at any time.

11. Changes to Terms

We may update these Terms from time to time. Continued use constitutes acceptance of the updated Terms.

12. Governing Law

These Terms are governed by the laws of Victoria, Australia.

13. Contact

Email: support@invoicepolish.com

Website: https://invoicepolish.com